Security guarantee

Your data security is our top priority

icause security – you're in safe hands!

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Cyber Security

We use the best & latest technology to protect our website and your details from cyber-attacks.

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Ongoing security testing

Behind the scenes we constantly run tests (pen tests) to prevent cybercrime like fraud.

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Hosting

Icause is hosted on Amazon AWS Amazon web services one of the world's most advanced & superior cloud platforms.

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Your personal information

We don't store your sensitive information, e.g. credit card or PayPal account. A third-party payment tool is used (Stripe) and PayPal to collect personal information.

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Secure Payment Technology

Icause uses secure & encrypted payments technology to ensure your donation is processed safely.

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Data

All data and databases are backed up on a daily basis. In case of an incident or data loss, a full data recovery can be done in two hours.

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2 factor authentication

An additional layer of security is given to your online account with 2FA beyond the username and password to gain access.

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Firewall

To enhance our security we have secured our website with Firewall. It helps us prevent cyber threats and harmful traffic, like cybercriminals, bad bots and DDoS attacks.

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SSL

All our website URLs are protected by Multi-Domain SSL (OV). The benefit of deploying an SSL certificate helps against hackers, bad IPs and skimmers. It secures the data which is in transit between server and browser. It keeps the information private and secure for the user

Online security – help us keep you safe!

We do everything we can to keep our platform and your data safe and secure (just take a look above!)

Here are some extra steps you can take, to keep yourself safe:

  • Create a unique username and strong password, and keep it secure.
  • If you suspect that your username or password is being used without your permission, report it to us straight away at complaints@icause.com.au, and reset your icause account password. Stay away from phishing scams.
  • Keep your computer secure by installing antivirus software.
  • Report any fraudulent or suspicious activity even if it seems small.
  • Sign out of your devices every time you finish using your account.
  • Only sign in to your icause account via our official website, and always look for the green lock showing the site is securely encrypted.
  • If you receive a suspicious message about your icause campaign or donation, please do not respond; instead, forward it to complaints@icause.com.au, and reset your icause account password.

Only sign in to your Icause account via our official website, and always look for the green lock showing the site is securely encrypted.

If you have received a suspicious message about your Icause campaign or donation, please do not respond; instead, forward it to complaints@icause.com.au, and reset your Icause account password.

Secure Payment Process

Secure Payment Process

We use secure and encrypted payments technology to ensure your donation is processed safely. We use PayPal & Stripe's third-party tool to collect personal details, but we don't store your sensitive personal information on our platform. For more information, please read the icause privacy policy.

Quick Funds Transfer

Your personal details

The privacy and the security of your personal details are important to us. We use secure technologies and adhere strictly to data privacy legislation when receiving and storing your data.

In the instance that you choose to donate by uploading a utility bill for review, we will share only the required data with our trusted third-party review site. We thoroughly scrutinise the privacy and security policies of all third parties we operate with to ensure they adhere to the same strict standards.

We will not share your data with any third parties for marketing purposes.

iCause operates using best practice policies under the following legislation:

  • The Privacy Act (1988) including the Australian Privacy Principles (APPs)
  • Telecommunications (Telemarketing and Research Calls) Industry Standard 2017
  • The Do Not Call Register Act (2006)
  • The Spam Act (2003)